Terms & Conditions
Article 1 : Preamble
The current terms and conditions of the site apply exclusively between the proprietor of the site and all persons visiting or making purchaces via the site.
Every net surfer may be aware of the general terms and conditions of the site. These general terms and conditions for selling may be subject to modification, but the conditions applied are those current to the date the order is placed.
The present conditions apply conclusively to the following, on one side to the company Bzh-Boutique (Olivier Berlivet), registered at the Registre du Commerce et des Sociétés of Quimper under ref: 403 007 727 00031, for which the business address is located at Douarnenez, 1 rue Morvan Lebesque, hereafter referred to as "Bzh-Boutique", and on the othe side, those persons undertaking to purchase goods via the Bzh-Boutique http://www.bzh-boutique.fr (www.bzh-boutique.fr) internet site hereafter referred to as the 'user'.
The present general conditions govern the sale of goods available on the site at:
Bzh-Boutique - Url : www.bzh-boutique.fr
Article 2 : Contract and conditions applied to the ordering process
Every order assumes adhesion to the present general terms and conditions for sale. Orders can be made between Bzh-Boutique, Olivier Berlivet and any persons or institutions upon the understanding of a retail sale to the end user and not for onward reselling. To place an order, you acknowledge that you are at least 18 years of age and posess the legal right or parental authorisation to carry out an order on this site.
We can only accept orders accompanied by payment.
If you don't use a postal address then your order cannot be delivered.
In conclusion of this agreement.
After processing your order, we confirm your order information by e-mail.
We then provide information about sending your goods. This last e-mail includes a confirmation of your order and thus forms the contract of sale agreement between you and us. Payment by bank card, Paypal, bank transfer or any other payment method also constitutes a commitment on behalf of the buyer in sealing the contract.
These same contractual steps apply however the buying procedure is excercised on the site.
At the time of ordering, we inform you of the availability of the products you wish to order. If however, in spite of our vigilance, the items ordered appear temporarily unavailable due to no stock or a supply issues after your order, will will inform you by email and invite you to cancel or change your order. If following the order the items appear to be permanently unavailable owing to our supplier being out of stock or a halt in production etc, we either cancel your order in part or completely, and your payment in the same way, confirming by email.
The weight of jewellery in solid gold or solid silver illustrated on the site is an indication only and a small element of disparity (+/-) could possibly occur in the item received as these are all handcrafted.
Article 3 : Price and availability
All prices posted on Bzh-Boutique's website are in euros, including French tax (French VAT and other applicable taxes), not including shipping costs, an order processing cost, specific bank charges and packaging cost. (For gift wrap ordering + 0,2 € ttc)
We can accept your order subject to available stock, but we cannot show precise availability for specific stock from day to day. Lead times vary depending on the number of orders being processed by our logistics service. Rest assured we are doing everything possible to ensure your earliest delivery date. If you choose to pay by cheque, we will not process your order until the cheque has been received. Our standard processing delay will begin upon reception of your cheque.
Please be aware that credit/debit cards will be debited upon confirmation of purchace by you on our website via our secure banking system. Consequently, should the situation arise where the item purchased is unavailable and the same item cannot be delivered, then you will be reimbursed.
Where a product is available for sale but out of stock, the product information field will indicate that the item will be availble within x to x days. Furthermore, it is suggested that in an urgent case, you may contact us for earliest availability. The Toulhoat jewellery range would usually fall into this category.
It goes without saying therefore that standard delivery times for your chosen delivery firm cannot be honoured.
Despite our best efforts, it is also possible that a limited number of products on our site may experience a pricing error. We would like to reassure you that we undertake price checks of all goods as part of our dispatch process. If the price check indicates our list price is inferior to the one posted on our website, we will apply the lower price and send the goods on to you. If the price check indicates our list price is higher than the one posted on our website, we will inform you of the fact and proceed to cancel your order unless you choose to proceed at the correct price.
Article 4 : Freight charges and Customs duty
A breakdown of postage charges is illustrated in the basket just before you complete the customer identification page. Depending on your country of residence, the appropriate tarif will be applied automatically, showing in the 'postage charge' field in your order basket. Attention, if the required postage charges are significantly higher than exected (reflecting the weight of the package / quantity ordered, a supplement fee will be chargeable).
Any order shipped outside of mainland France may be subject to relevant import taxes at its point of arrival in the destination country. These import charges and any tax related to your delivery are your own responsibility and chargeable to you. It is not our responsibility to check and inform you of postal charges and associated taxes. Please be advised by Customs and Excise authorities in your own country.
For deliveries outside of mainland France : IMPORTANT, any orders marked for overseas delivery but where 'France' has been ticked as destination country will be refused automatically by our handling service. Goods cannot be sent unless the postage payment for their country has been paid. A supplement will be requested automatically and the delivery delayed as a consequence. Make sure you check that the destination country marked in the delivery address is correct.
You have several different carriage services to choose from depending on the destination. Please note that if you have chosen "priority mail" it is not tracked and will be delivered without a signature. Consequently, no claim (or credit or refund) is possible should the package arrive late or fail to arrive. After 10 days following the dispatch date, the order will automatically be considered as "delivered".
Article 5 : Payment
You may make payments using credit card, Paypal, electronic transfer or cheque.
- Credit / debit Card : International Visa card, Eurocard and Mastercard only.
When paying by card payment, your order value will be debited upon approval of your method of payment via the secure banking system (BNP-Mercanet). We would remind our dear customers that card payments processed using a card holder constitutes a contractural commitment for the buying customer with the www.bzh-boutique.fr website, and that once the order sent has been received, no cancellation can be accepted without notice.
- Electronic Transfer : Depending on the value of your purchace or your country to be delivered, you can choose to pay by bank card. In this case, once you have chosen this method of payment, you then have access to the bank details field to carry out your transaction. Your order will be processed in the usual time it takes for notification of funds received in our bank account. (Longer delay).
- BANK CHEQUE : Payment by cheque is only possible in Euros from a bank located in France or in Monaco. When paying by cheque, it is cashed upon reception. (Longer delay)
The cheque should be made out to: Bzh-Boutique.
Send the cheque and the order form WITHIN 48 HOURS to :
Bzh-Boutique - 1, rue Morvan Lebesque - 29100 Douarnenez
Unless these 2 elements are received within 5 days, we cannot proceed with the order.
Article 6 : Cancellation
If you are not entirely satisfied with your purchace, there is a 14 day cooling off period, see the conditions below, allowing you an exchange, refund (promotions and sale items not included) or a credit:
Clearance stock, promotion and sale items cannot be refunded or exchanged.
If you would like to return unwanted goods please follow the steps below :
Sign into your customer account, then into "History and order information". Click on "Details" to reveal product information, scroll to the bottom and fill out the form field choosing "Return goods".
N.B. to curb excess administrative and tracking demands, requests for returning of products may not be made by telephone.
We accept returns only if in perfectly new resellable condition. All products must be returned in their original packaging, as new, carefully folded, not washed and accompanied by a return slip clearly fillled out and indicating your preference whether to be exchanged for another product or credited. (Do not staple the package for risk of damage to the ingredients, thank you). Returns are sent entirely at your cost. (No carriage forwarding or counter claims are accepted).
All returns must have a tracking solution.
We do not accept goods returned in a condition other than their original new complete state, as detailed above. Incomplete items which have been washed or used or broken, soiled or dammaged in any way are unacceptable. Items must be packaged and returned to the following address:
1, rue Morvan Lebesque
Supplimentary information :
Upon reception and once checked by our returns service, Bzh-Boutique will fulfill the agreed action. NB:If the purchace was made using bank card and the request for a refund was accepted by our service, there remains nothing further to do. The card used for the transaction will be credited. Ditto for Paypal payments.
Article 7 : Rights of Property
The goods delivered remain our property until you have completely satisfied every obligation concerning us, that all moneys due to us have been paid in their entirety. Any exception will incur interest.
Article 8 : Responsibility
We are committed to due diligence taking care to deliver on our client promises. Nevertheless, we cannot take responsibility for unseen circumstances outside of our control such as natural disasters.
We refuse any responsibility should a situation arise where the goods delivered fall contrary to legislation for that country inwhich the goods were delivered.
We would also notify our customers Bzh-boutique accepts no liability for items delivered late or with damaged packaging at their destination in the hands of the transporter. Once the package shows as delivered / signed for, no claims can be accepted for damaged goods on the part of la boutique Bzh-boutique.
We will not be held responsible in the case of poor supply from our suppliers. Also, neither can we accept responsibility for minor differences between display photographs of goods on our website nor text and illustrations assoicated with items ordered.
Within the law authorising this business, the proprietor of this site, alone responsible for his site, has made his shop available following the "simple as displayed principle" making no such declaration or agreeing to any guarantees concerning the webshop, its function and its contents.
Bzh-boutique cannot be implicated for late shipments due to logistical errors. Furthermore, Bzh-boutique reserves the right to alter the dispatch date without notice at the discrepency of the shop during holiday periods or rest days, and will inform our customers via the website or by mail.
We will do all within our capacity to ensure our services are delivered in line with sales regulations. Under no circumstances will we take responibility for loss of profit, commecial losses, loss of data, loss of income, or any other damages incurred indirectly or unforeseen circumstances at the time of using our site or when entering the contractual sales agreement between you and ourselves.
What's more, the proprietors, make no promise or guarantee that the information publicised on their site is accurate or complete or instantly updated.
Price information and product availability may be altered at our discretion and are only given as an indication.
Article 9 : Site Access Lisence
We authorize you, exclusively and revocably to create a link leading you to our home page, on condition that this link to our site does not show our products or our services or our identity in a false light, context or in a compromising way so as to provoke prejudice against us. Furthermore, if you identify such an activity, we would be grateful to be informed of it there and then. Such abuses of a hypertext link to our site will in no wise be accountable to us (Bzh-Boutique) whatever the nature / title of the link or indeed content of your site in question. Any use of our website, our brand name or our graphics strenuously requires our direct authorisation in writing. (Kindly use the 'contact us' form)
Article 10 : Protection of personal information
We are committed to protecting your personal information. All personal records / entries concerning you are treated with the strictest confidentiality, conforming entirely to the policy we stand by concerning personal data protection.
IT & Freedoms
Under the laws concering "Informatique et Libertés", you have a write to access, rectify and dilete information concerning you. To excercise your right, contact Bzh-Boutique - 1, rue Morvan Lebesque - 29100 Douarnenez.
This site is subject to the declaration sited at the CNIL N°1145884. All information received from our customers is uniquely and expressly for the sole purpose of processing orders and invoicing for them.
Article 11 : Applicable laws and rules of competancy
The current laws associated with conditions for selling activty are subject to French law and the Vienna convension concerning international trading of goods. All relevant litergical references to current commercial transactions between you and us are exclusively subject to French jurisdiction.
Article 12 : Royalties and Interlectual property rights
Bzh-Boutique is a brand registered with the INPI.
Brands sold by Bzh-Boutique are protected by their own proprietors or by their suppliers or commercial brands, or as registered brands in France or abroad. Other product names and businesses mentioned on the site can themselves be commercial brands or registered names belonging to third parties each protected by intellectual property law.
All data (content, photos, text) and the structure of the site are protected by intellectual property law and its statutes. The majority of photography has been produced by Bzh-Boutique and may not under any cirmumstances be reproduced by other sites (except with express permission by us). Any use or full or part reproduction of the site or elements of it being used in another site is forbidden, unless authorised, and constitutes an infringement as stated in articles of law L. 335-2 et L. 335-2-1 according to intellectual property law. Read further at http://www.legifrance.gouv.fr
Article 13 : Conditions of use of the website
Applied law and contstitution of trade law
There is a binding agreement between you and the owners of the shop at the moment you place an order. This agreement will be effective the moment the site confirms your order by email. To avoid argument, concerning the law applied to this contract, this agreement will be seen as conclusive in France and will be fulfilled and carried out in accordance with and in its intirety the rules and letter of law in France. Any dispute must be taken up with the french tribunal.
On the website, any agreement or transaction is concluded between the proprietor of the site under its title of business or those with the right to act on behalf of the site, and you the client.
Last updated: 05/01/2013