Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
If you are not entirely satisfied with your purchase, you may return it within 14 days at your own cost, with the following conditions, either for exchange or refund (reduced to clear and sale items receive a credit voucher only) or credit (at the discretion of our customer service). Returned packages must have a tracking service, obligatorily attached. The tracking number may be requested.
You must contact us first for instructions on correct procedure for this service.
For exchanges, a contribution towards postage may be requested from you.